Quin Ashworth

Resume

Rendia, Inc.
2015 - Present

- Develops and maintains automated availability checks for the Rendia software platform, which consists of 8+ globally accessible SaaS offerings
- Oversees and manages development efforts across 10+ different product areas within the company platform
- Routes bugs and feature requests via escalated support tickets to appropriate team members in Engineering, Product, and Management
- Provides direct support for high-priority clients as well as guidance to select the appropriate solutions for their unique business needs
- Facilitates and maintains successful integrations with healthcare networks and business partners
- Mentors and supports multiple members of the Technical Support team

- Investigated, escalated, and resolved customer challenges in tandem with Engineering and Product teams
- Redesigned the support ticket queue to improve transparency across teams for Customer Success, Support, and Engineering
- Fielded escalated requests from the Support team, with a focus on production database irregularities
- Educated various teams via recurring meetings and long-form content presentations
- Drafted knowledge-based articles covering 10+ product areas, utilized by clients and fellow employees to further understand product features
- Reviewed and resolved the backlog for support tickets on a weekly basis, expediting outstanding tickets

- Provided hands-on support via support tickets, calls, and live chats
- Investigated and resolved technical issues across all product areas (Ex. Exam Mode, Outcome Simulator, local applications, user stats, etc.)
- Improved inter-team communication regarding inbound support tickets

If you'd like a copy of my resume please click here.

Recent Project

Click the image above!

MLB Team Logo Memory Matching game

A matching game that randomly selects the logo of 6 different major league baseball teams and asks the user to select two at a time until the entire playing field has been revealed. Once completed you can reset and play again!

About

I'm a Software Engineer based in Denver, CO

My passions are problem solving and creating new things, whether that's in the form of elegant and innovative code or treacherous D&D encounters. My desire to build has me constantly thinking about code, which means inspiration strikes at interesting times. Whether it's at a baseball game, painting miniatures, setting up a board game or pulling a homemade pizza out of the oven, I'm often itching to get back in front of the computer to put my new idea to the test.

From Baltimore, MD (Go O's!) and always looking for the next adventure.

Contact

• Email
• Twitter
• Linkedin
• GitHub

Elements

i = 0;

while (!deck.isInOrder()) {
    print 'Iteration ' + i;
    deck.shuffle();
    i++;
}

print 'It took ' + i + ' iterations to sort the deck.';